Service Charges

	Response Type	Response Time¹	Hourly Rate ²
Workstation or Peripheral (Non Urgent)	Telephone/Remote Access/Workshop	8 Hour	$95.00
Workstation or Peripheral (Immediate)	Telephone/Remote Access/Workshop	Within 1 Hour	$125.00
Workstation or Peripheral	Same Day On-Site³	8 Hour	$125.00
Server & Network Infrastructure	Telephone/Remote Access/Workshop	2 Hour	$125.00
Server & Network Infrastructure	Same Day OnSite³	4 Hour	$145.00
Server & Network Infrastructure	Priority On-Site Response³	1 Hour	$185.00
Training	Onsite & Offsite	As Required	$145.00
Documentation	Onsite & Offsite	As Required	$125.00

¹ NORAC makes every endeavour to meet the listed response times and exceed customer expectations. However circumstances outside our control may prevent this and no liability for loss or damage caused by these delays is accepted. ² Quoted hourly rates are inclusive of GST. ³ Onsite response times quoted are correct for Brisbane City Area, and onsite response times for other areas may need to be negotiated.

Variations to support for individual clients are available. We encourage clients to communicate their expectations to us so that we can meet and exceed those expectations i.e. there may be users that require faster response than those times listed. Service support upgrades are also available.

For quality control purposes NORAC recommends and will normally only configure support agreements to take calls from 2 nominated people per client site.