|
It is very easy to
purchase IT products and services. Many companies, some very large, offer
simple purchasing methods and allow you to choose from millions of
products. However, the success of the purchased product or service in
working for you is not guaranteed. Your investment in technology does not
have to be a gamble and that’s why at NORAC we talk a lot about managing
your IT requirements. Some products, more than others, require
consultation and matching to your individual organisation, alongside
ongoing support. The following product categories, which are constantly
being changed and added to, attempt to give you some preliminary
information about products and services we believe require dedicated
management. Please feel free to contact our company after or during your
review of these products.
Help Desk Services
NORAC provides a comprehensive helpdesk service, covering
add-hoc break and fix of software applications and hardware, new sales
consultation, phone, onsite and remote support. This support covers the management
of warranty and non-warranty products and services.
Standard Operating Environment (SOE) – Before you
begin buying your Technology
The best way to greatly reduce your support costs and
down time is to document a standard hardware and software environment
that works for your business. It’s important to make this flexible enough
to cover the differing needs of your staff to ‘get the job done’, but
with enough limits so you don’t end up paying for unforeseen costs.
Sometimes the initial purchase is the cheapest part! Running and support
costs can soon outweigh the benefits of a product if the purchase has not
been managed.
Olympus Digital Voice Products
As an integrator and preferred reseller of Olympus Professional
Voice products, NORAC is able to make sure you get the most of this
exciting technology. Companies embracing the benefits of being able to
record voice files in any location and transfer those files
electronically to various other locations for transcribing or publishing
experience great reductions in information bottle necks. Much faster turn
around time on projects (whether that be the interaction between a doctor
and their patient, or between an investigator and the court) is also more
achievable. The process of matching the correct products and correct
workflow for your needs is able to be professionally managed by NORAC.
Find
out more...
Internet, Email & your Website
Many people don’t understand
that your website is directly tied to your email. They can certainly be
separated, but in many cases people are convinced to host their website
with a provider because of price. They don’t realise that the provider,
who may be excellent at hosting websites, pays very little attention to
email. Our experience is that email is a major communication tool between
businesses, their clients and their suppliers (second only to the
telephone). Business will start to suffer very fast should there be a
delay or failure in their emails. The link between your website, your
email and your internet connection to the world, needs to be managed.
Careful planning will ensure the smooth use by you and your clients of
these services. NORAC provides support for your current providers, plus
the option to have us manage these facilities for you.
Find out more...
NORAC is pleased to be
associated with 2x as an authorised partner
2X Software Ltd - 2X - is a
company developing software for the booming server-based computing
market. Thin client computing controls spiralling PC management costs,
centralizes application and desktop management, improves security and
performance and allows users to work remotely.
The company's product line
includes: 2X ThinClientServer for Windows and Linux: the solution for
central deployment, configuration and management of thin clients and
user's connection settings; 2X ApplicationServer for Terminal Services:
tunnels any Windows application onto remote desktops and saves on
administration & support; 2X LoadBalancer for Terminal Services:
provides load balancing, increased security and redundancy for your
Terminal Servers; and 2X SecureRDP: a freeware product which increases
the security of your servers.
Find out more...
|
