It is very easy to purchase IT products and services. Many companies, some very large, offer simple purchasing methods and allow you to choose from millions of products. However, the success of the purchased product or service in working for you is not guaranteed. Your investment in technology does not have to be a gamble and that’s why at NORAC we talk a lot about managing your IT requirements. Some products, more than others, require consultation and matching to your individual organisation, alongside ongoing support. The following product categories, which are constantly being changed and added to, attempt to give you some preliminary information about products and services we believe require dedicated management. Please feel free to contact our company after or during your review of these products.
Help Desk Services
NORAC provides a comprehensive helpdesk service, covering add-hoc break and fix of software applications and hardware, new sales consultation, phone, onsite and remote support. This support covers the management of warranty and non-warranty products and services.
Standard Operating Environment (SOE) – Before you begin buying your Technology
The best way to greatly reduce your support costs and down time is to document a standard hardware and software environment that works for your business. It’s important to make this flexible enough to cover the differing needs of your staff to ‘get the job done’, but with enough limits so you don’t end up paying for unforeseen costs. Sometimes the initial purchase is the cheapest part! Running and support costs can soon outweigh the benefits of a product if the purchase has not been managed.
Olympus Digital Voice Products
As an integrator and preferred reseller of Olympus Professional Voice products, NORAC is able to make sure you get the most of this exciting technology. Companies embracing the benefits of being able to record voice files in any location and transfer those files electronically to various other locations for transcribing or publishing experience great reductions in information bottle necks. Much faster turn around time on projects (whether that be the interaction between a doctor and their patient, or between an investigator and the court) is also more achievable. The process of matching the correct products and correct workflow for your needs is able to be professionally managed by NORAC.
Many people don’t
understand that your website is directly tied to your
email. They can certainly be separated, but in many cases
people are convinced to host their website with a provider
because of price. They don’t realise that the
provider, who may be excellent at hosting websites, pays
very little attention to email. Our experience is that
email is a major communication tool between businesses,
their clients and their suppliers (second only to the
telephone). Business will start to suffer very fast
should there be a delay or failure in their emails. The
link between your website, your email and your internet
connection to the world, needs to be managed. Careful
planning will ensure the smooth use by you and your clients
of these services. NORAC provides support for your current
providers, plus the option to have us manage these facilities
for you.
